Frequently asked questions

Organisers

How do I best take care of my organiser


As your organiser has a special gloss laminate never use any cleaner other than small amounts of whiteboard cleaner when writing with whiteboard markers or light amounts of water spray if writing with chalkboard markers. Other types of cleaners will likely damage the surface. Only use the eraser, or a soft cloth or a soft tissue on the gloss surface. Never use anything rough or abrasive across the surface See our care and cleaning page for more detailed information




Why do you sell both whiteboard markers and chalk markers


Most of our organisers have light background areas for writing and for these calendars we offer very fine tipped black magnetic whiteboard markers. We have one organiser design with a dark chalkboard background, to write on this effectively it requires an opaque fine tipped white chalk marker. See our product care and cleaning page for more details.




Why is my chalk marker not working?


When you receive your liquid chalk marker you will will need to shake it and gently push the nib down to start the chalk flow . The marker works best if it is hung with the tip facing down and may require shaking from time to time or the nib to be pressed dwo on occasions.





General

How long will it take for my order to arrive


All items that are in stock will ship within 1-2 days. For standard shipping within Australia allow xxxxdays For express shipping within Australia allow xxxxdays For standard international shipping allow xxxxx days For express international shipping allow xxxx days Occasionally times are subject to change due to carrier issues beyond our control




Do you ship overseas?


We have flat shipping rates to some international areas. Don't hesitate to enquire with us form other coutries if you would like a shipping cost - see our flat rate shipping buttton at the top of our page and our international shipping enquiry form.




Do you offer refunds or exchanges?


We will only offer refunds if an item is proven to be faulty. We are unable to offer refunds or exchanges based on size, colour or if you change your mind with regards to yuor choice of design. Please double check the size of your fridge or area where you will be placing your organiser before placing your order.





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© 2018