SHIPPING POLICY

 DELIVERY SERVICE WITHIN AUSTRALIA

All items that are in stock will be dispatched within 1-2 days.

Orders will be dispatched by Australia Post  Parcel Service

The service used for international deliveries will depend on the country we are sending to.

Online tracking and delivery information available so you can follow the progress and ETA of your order. 

Depending on your location & value of order duties and taxes may be payable by your government and customs office.

Customs delays can increase delivery times.  It is the responsibility of the receiver to pay these duties and taxes.

INTERNATIONAL COSTS (U.S.A.)

Standard : Dispatch 1-2 days & delivery 10-15 business days.  Flat Rate 500g $13

Standard : Dispatch 1-2 days & delivery 10-15 business days.  Flat Rate 1kg $20

Standard : Dispatch 1-2 days & delivery 10-15 business days.  Flat Rate 2kg $35

Express :  Dispatch 1-2 days & delivery 2-4 business days.  Flat Rate 500g $30

Express   : Dispatch 1-2 days & delivery 2-4  business days. Flat Rate 1kg $35

Express   : Dispatch 1-2 days & delivery 2-4 business days. Flat Rate 2kg $48

Delivery timeframes are estimates and cannot be guaranteed.

Occasionally times are subject to change due to carrier issues beyond our control.

INTERNATIONAL (N.Z.)

Standard : Dispatch 1-2 days & delivery 10-15 business days.  Flat Rate 500g $8

Standard : Dispatch 1-2 days & delivery 10-15 business days.  Flat Rate 1kg $10

Standard : Dispatch 1-2 days & delivery 10-15 business days.  Flat Rate 2kg $15

Express :  Dispatch 1-2 days & delivery 2-4 business days.  Flat Rate 500g $15

Express   : Dispatch 1-2 days & delivery 2-4  business days. Flat Rate 1kg $17

Express   : Dispatch 1-2 days & delivery 2-4 business days. Flat Rate 2kg $20

Delivery timeframes are estimates and cannot be guaranteed.

Occasionally times are subject to change due to carrier issues beyond our control.

For enquiries regarding shipping costs for other international destinations please contact us here.                                        

Back to the Drawing Board recommends sending your order to an address where someone will be available to receive it between 9am-5pm. If you live in an apartment building, townhouse or unit with shared letter boxes we recommend sending to an alternate secure address if possible. If you are having your order sent to a business address please include the name of the business.

INTERNATIONAL DELIVERY SERVICE

Back to the Drawing Board recommends sending your order to an address where someone will be available to receive it between 9am-5pm. For the E parcel service if no one is available to receive it, Australia Post will leave a card directing you to a local post office for collection. For the Australia Post Express Post Service, the delivery driver will decide on a discretionary basis as to whether the parcel will be left in a safe place or if a card will be left for collection at the closest post office. If you live in an apartment building, townhouse or unit with shared letter boxes we recommend sending to an alternate secure address if possible. If you are having your order sent to a business address please include the name of the business.

All items that are in stock will be dispatched within 1-2 working days.

Orders will be dispatched by Australia Post E Parcel Service

Online tracking and delivery information provided so you can follow the progress and ETA of your order. 

FREE SHIPPING WITHIN AUSTRALIA

Perth : Dispatch 1-2 days & delivery 3-6  days.  Free

Standard : Dispatch 1-2 days & delivery 7-14  days.  Free

EXPRESS SHIPPING COSTS WITHIN AUSTRALIA

 Express :  Dispatch 1 day & delivery 1-3 business days.  Flat Rate 500g $9

Express   : Dispatch 1day & delivery 1-3  business days. Flat Rate 1kg $14.90

Express   : Dispatch 1 day & delivery 1-3 business days. Flat Rate 1-3kg $19.20

Delivery timeframes are based on capital city to capital city.

Timeframes are estimates and cannot be guaranteed.

Occasionally times are subject to change due to carrier issues beyond our control.

 

 

 

FAULTY GOODS

We take care in ensuring Back to the Drawing Products arrive to you in perfect condition. In the event of your product arriving damaged or if you experience any problem with your items please notify us within 7 days of receiving your order. We will require fault details to be specified and photographs to be submitted within these 7 days. In the event that the product is deemed faulty we will replace and ship the replacement item.

      SIZE, COLOUR & DESIGN 

Please ensure you double check the detailed sizing specifications we have listed for each product . Where your product is being placed on a fridge please measure it carefully before ordering taking into account door widths and handle positions for ease of writing.

 

Back to the drawing board takes every effort to provide accurate colour and visuals of our products on screen. Monitors and devices will vary slightly in the colours they display.  We are unable to offer refunds or exchanges based on size, colour or if you change your mind with regards to your choice of design.

RETURNS  & EXCHANGE POLICY

  • Facebook - Black Circle
  • Pinterest - Black Circle
  • Twitter - Black Circle
  • Instagram - Black Circle

© 2018